Vision
The right care, at the right time.
To create an intelligent and inclusive navigation ecosystem that keeps every person connected to the right care, at the right time, throughout the cancer journey.
BloomShield Programme Portfolio · Volume 3
ScreenConnect™
Connecting People. Connecting Care. Connecting Outcomes.
A digital patient-navigation and care-coordination programme designed to help people remain connected from screening through referral, diagnosis, treatment, follow-up and survivorship.
Programme overview
Screening alone does not guarantee better outcomes.
People can still be lost between screening, referral, diagnosis, treatment and follow-up. ScreenConnect™ creates a supported pathway through which people receive clear information, timely reminders, navigation assistance and coordinated follow-up.
It is the coordination and navigation layer that helps existing services work together and enables people to complete their care pathway.
Where pathways break
Practical, emotional and system barriers can interrupt care.
- Missed appointments
- Unclear referrals
- Fragmented communication
- Fear or uncertainty
- Transport barriers
- Financial pressures
- Language barriers
- Digital exclusion
- Limited navigation support
- Weak follow-up systems
Mission
One connected pathway.
To reduce loss to follow-up by combining patient navigation, digital communication, care coordination, implementation data and community support within one connected pathway.
Five programme pillars
Human navigation supported by connected systems.
Pillar 1
Digital Patient Navigation
Clear, practical support through each next step.
Appointment remindersReferral guidancePreparation instructionsTransport informationMultilingual communicationNavigator supportClear next-step information
Pillar 2
Connected Care Coordination
Joining up the people and services around a pathway.
Primary careScreening providersDiagnostic clinicsHospitalsMultidisciplinary teamsCommunity organisationsPatient navigatorsPatients and families
Pillar 3
Digital Follow-up
Inclusive communication chosen around people, not technology alone.
SMSEmailTelephoneSecure messagingPatient portalsCommunity health workersNavigator outreach
Pillar 4
Data Intelligence
Implementation indicators that support learning and improvement.
Referral completionAttendanceWaiting timesMissed appointmentsTreatment initiationFollow-up completionNavigation outcomesPathway inequalities
Pillar 5
Equity and Inclusion
Navigation designed around people who experience greater barriers.
Older adultsMinority ethnic communitiesMigrants and refugeesPeople with disabilitiesPeople with limited digital accessRural or underserved communitiesPeople facing financial or transport barriers
Illustrative connected patient journey
Awareness to ongoing support—without losing the thread.
This sequence illustrates how navigation may support an existing care pathway. Clinical responsibility remains with qualified healthcare professionals and recognised services.
- 1
Community awareness through ScreenSmart Communities™
- 2
Screening appointment arranged
- 3
Screening completed
- 4
Result or referral communicated
- 5
ScreenConnect™ navigation begins
- 6
Next steps explained
- 7
Diagnostic appointment coordinated
- 8
Reminder and practical support provided
- 9
Diagnosis or treatment pathway completed
- 10
Follow-up scheduled
- 11
Ongoing monitoring or survivorship support
Clear scope
What ScreenConnect™ is—and what it is not.
ScreenConnect™ is
- A patient-navigation framework
- A care-coordination approach
- A digital communication pathway
- An implementation-support programme
- A bridge between community and clinical services
- A system for reducing avoidable loss to follow-up
ScreenConnect™ is not
- An electronic health record
- A replacement for NHS or clinical systems
- A diagnostic tool
- An emergency service
- A standalone reminder application
- A substitute for clinical judgement
- A promise of automatic interoperability
Future programme components
A responsible development pipeline.
These are future development concepts, not currently deployed products. Their form and use will be shaped with communities, clinical partners and delivery organisations.
ScreenConnect Navigator™
A trained patient-navigation and community-support workforce.
ScreenConnect Digital™
Secure digital communication, pathway information and patient-support tools.
ScreenConnect Analytics™
Implementation dashboards supporting programme monitoring, evaluation and service improvement.
ScreenConnect Community™
Community organisations and trusted local partners supporting people throughout the pathway.
Exploratory concept
ScreenConnect AI™
Potential future responsible use of artificial intelligence for pathway support, prioritisation and implementation insight. Any development would be subject to clinical governance, ethical review, evidence, data protection and regulatory requirements. No operational AI system is implied.
Intended outcomes
Designed to support better continuity and coordination.
ScreenConnect™ aims to support these outcomes. Results will depend on context, delivery partners and the approaches agreed; no clinical or financial outcome is guaranteed.
- Improved referral completion
- Reduced avoidable loss to follow-up
- Improved appointment attendance
- Clearer communication
- Faster movement through appropriate pathways
- Improved patient experience
- Stronger continuity of care
- Improved pathway equity
- Better implementation data
- Improved coordination between community and clinical services
BloomShield programme portfolio
Three distinct questions. One connected pathway.
Builds awareness, confidence and demand for screening.
Core question
Will people take action?
Removes practical, geographic, financial and structural barriers to screening.
Core question
Can people reach the service?
Supports navigation, referral completion, treatment and follow-up.
Core question
Will people complete the pathway?
ScreenSmart Communities™ inspires action.
ScreenAccess™ enables access.
ScreenConnect™ sustains the journey.
CCPE implementation pathway
Understand → Connect → Navigate → Evaluate → Scale
Aligned with BloomShield’s Cancer Care Partnership Ecosystem.
- 1
Understand
Map the pathway, communities, services, barriers and points where people are lost.
- 2
Connect
Bring together patients, navigators, community organisations and healthcare providers.
- 3
Navigate
Deliver coordinated information, reminders, practical support and follow-up.
- 4
Evaluate
Measure attendance, referral completion, experience, equity and implementation outcomes.
- 5
Scale
Strengthen and extend approaches that prove feasible, acceptable and effective.
Partnership
Build a connected cancer-care pathway with BloomShield.
- NHS organisations
- Integrated care boards
- Primary care networks
- Cancer alliances
- Screening providers
- Hospitals
- Local authorities
- Voluntary and community organisations
- Universities
- Digital-health organisations
- Funders
- Patient groups
Programme development
Built carefully, tested collaboratively.
ScreenConnect™ is intended to complement established services. Delivery models, communication channels, evaluation measures and governance will be agreed with partners and communities.
Clinical responsibility: Diagnosis, treatment, urgent care and clinical judgement remain the responsibility of appropriately qualified professionals and recognised health services.
BloomShield Programme Portfolio · Volume 3
ScreenConnect™ Programme Overview
A concise introduction to the programme's purpose, model, implementation approach and intended outcomes.
Download Programme OverviewPDF · 7 pages · 22.03 MB · opens in a new tab
Connecting the pathway
No one should be lost between screening and treatment.
Work with BloomShield to explore a human, inclusive and evidence-informed approach to patient navigation and care coordination.
Discuss a ScreenConnect™ Partnership