Community / independent navigation
- Engagement and intake
- Barrier identification
- Navigation support
- Referral / signposting
- Follow-up
- Programme assurance
BloomShield Programme Portfolio · Volume 3
ScreenConnect™
Connecting People. Connecting Care. Connecting Outcomes.
ScreenConnect™ is BloomShield's patient-navigation and care-coordination programme, designed to identify and overcome barriers that prevent people progressing through the cancer care continuum—from screening and referral through diagnosis, treatment, follow-up and survivorship.
Programme overview
Screening alone does not guarantee better outcomes.
Cancer pathways can be fragmented. Practical, emotional, cultural, communication, digital and system barriers can delay diagnosis or treatment and lead to avoidable loss to follow-up—even when screening and clinical services are available.
ScreenConnect™ is BloomShield's navigation solution: an evidence-informed patient-navigation and care-coordination framework that identifies barriers, clarifies next steps, supports referrals, tracks progress and coordinates follow-up across the cancer care continuum.
It adds a human navigation and implementation layer around existing services, helping people remain connected while clinical responsibility stays with qualified healthcare professionals.
ScreenConnect Digital™
A proposed platform for pathway continuity and assurance.
ScreenConnect Digital™ is a proposed digital navigation and pathway-assurance platform designed to strengthen continuity between community and VCSE-led cancer engagement and established screening and referral pathways.
It is being developed to help programmes track progression from engagement to referral, screening and completed next steps; coordinate navigation support; identify pathway drop-off; and provide clearer outcome and inequalities reporting.
ScreenConnect Digital™ is intended to complement—not replace—clinical systems.
Two utilisation modes
Navigation support with clear clinical boundaries.
NHS-linked pathway assurance
- Provider-confirmed milestones
- Verified attendance / completion
- Approved pathway-status exchange
- Stronger outcome assurance
NHS clinical systems remain authoritative for clinical information and decisions.
Initial APP-002B focus
A focused route from engagement to measurable outcome.
The immediate product focus is community engagement → screening/referral → navigation → completed next step → measurable outcome. It does not propose to manage the full diagnosis, treatment or survivorship pathway.
Emerging design principle
Participant-reported Navigator-confirmed Provider-confirmed System-verified
These proposed verification levels are an emerging design principle, not a statement that all four are currently implemented.
Pathway continuity
How ScreenConnect Digital™ supports pathway continuity
Swipe horizontally to explore the pathway
A detailed ScreenConnect Digital™ discovery and product-development dossier is available to prospective NHS, research, commissioning and delivery partners on request.
Where barriers occur
Cancer pathways contain multiple points where people can become disconnected from care.
Barriers to care can overlap and change over time. Identifying them early helps partners tailor navigation support to the person and the pathway.
- Unclear information
- Low health literacy
- Fear and anxiety
- Language and cultural barriers
- Transport barriers
- Financial pressures
- Digital exclusion
- Fragmented referrals
- Missed appointments
- Poor communication
- Weak follow-up
- Limited navigation support
- System barriers
Cancer care continuum
Supporting movement from prevention to survivorship.
The cancer care continuum describes the connected stages of prevention, screening, referral, diagnosis, treatment, follow-up and survivorship. ScreenConnect™ supports people to understand and move between these stages; clinical decisions and responsibility remain with qualified healthcare professionals and recognised services.
- Stage 1: Prevention
- Stage 2: Screening
- Stage 3: Referral
- Stage 4: Diagnosis
- Stage 5: Treatment
- Stage 6: Follow-up
- Stage 7: Survivorship
Why patient navigation matters
Navigation can strengthen continuity across complex cancer pathways.
Patient navigation does not replace clinical care. It helps people address barriers, understand next steps and remain connected to appropriate services.
Earlier diagnosis
Helping people understand and complete appropriate next steps may reduce avoidable delays to diagnosis.
Better continuity
Care coordination can strengthen connections between community, screening, diagnostic and treatment services.
Reduced loss to follow-up
Structured patient tracking and follow-up can help identify when someone risks becoming disconnected from care.
Improved patient experience
Clear information and practical, culturally responsive support can make complex pathways easier to navigate.
More equitable care
Barrier-led navigation can focus support where practical, communication, digital and system barriers are greatest.
Vision
The right care, at the right time.
To create an intelligent and inclusive navigation ecosystem that keeps every person connected to the right care, at the right time, throughout the cancer journey.
Mission
One connected pathway.
To reduce loss to follow-up by combining patient navigation, digital communication, care coordination, implementation data and community support within one connected pathway.
Five programme pillars
Human navigation supported by connected systems.
Pillar 1
Digital Patient Navigation
Clear, practical support through each next step.
Appointment remindersReferral guidancePreparation instructionsTransport informationMultilingual communicationNavigator supportClear next-step information
Pillar 2
Connected Care Coordination
Joining up the people and services around a pathway.
Primary careScreening providersDiagnostic clinicsHospitalsMultidisciplinary teamsCommunity organisationsPatient navigatorsPatients and families
Pillar 3
Digital Follow-up
Inclusive communication chosen around people, not technology alone.
SMSEmailTelephoneSecure messagingPatient portalsCommunity health workersNavigator outreach
Pillar 4
Navigation Intelligence & Improvement
Proportionate implementation indicators that support learning and service improvement—not a live software platform.
Pathway completionBarrier profilesNavigation interventionsDrop-out pointsReferral completionPatient trackingEquity indicatorsImplementation learning
Pillar 5
Equity and Inclusion
Navigation designed around people who experience greater barriers.
Older adultsMinority ethnic communitiesMigrants and refugeesPeople with disabilitiesPeople with limited digital accessRural or underserved communitiesPeople facing financial or transport barriers
Illustrative connected patient journey
Barrier identification to survivorship—without losing the thread.
This sequence illustrates how patient navigation, tracking and follow-up may support an existing care pathway. Clinical responsibility remains with qualified healthcare professionals and recognised services.
- 1
Barrier identification
- 2
Pre-screening support
- 3
Screening
- 4
Results
- 5
Referral navigation
- 6
Confirmatory diagnosis
- 7
Patient tracking
- 8
Follow-up
- 9
Treatment connection
- 10
Survivorship
Clear scope
What ScreenConnect™ is—and what it is not.
ScreenConnect™ is
- An evidence-informed patient-navigation framework
- A care-coordination approach
- A digital communication pathway
- Structured patient tracking
- Implementation support
- Barrier identification
- A bridge between community and clinical services
- A framework for reducing avoidable pathway loss
ScreenConnect™ is not
- An electronic health record
- A replacement for NHS or clinical systems
- A diagnostic tool
- An emergency service
- A standalone reminder application
- A substitute for clinical judgement
- A promise of automatic interoperability
Potential supporting capabilities
Supporting delivery as ScreenConnect™ develops.
As ScreenConnect™ develops through discovery, co-design and evaluation, additional programme capabilities may support delivery. Their final form will depend on user need, pathway design, evidence and implementation requirements.
ScreenConnect Navigator™
A trained patient-navigation and community-support workforce.
ScreenConnect Analytics™
Implementation dashboards supporting programme monitoring, evaluation and service improvement.
ScreenConnect Community™
Community organisations and trusted local partners supporting people throughout the pathway.
Intended outcomes
Designed to support better continuity and coordination.
ScreenConnect™ aims to support these outcomes. Results will depend on context, delivery partners and the approaches agreed; no clinical or financial outcome is guaranteed.
- Improved pathway completion
- Reduced avoidable loss to follow-up
- Improved appointment attendance
- Clearer communication
- Improved patient experience
- Improved pathway equity
- Improved care coordination
- Useful navigation data
- Implementation learning
BloomShield programme portfolio
Three distinct questions. One connected pathway.
Builds awareness, confidence and demand for screening.
Core question
Will people take action?
Removes practical, geographic, financial and structural barriers to screening.
Core question
Can people reach the service?
Supports navigation, referral completion, treatment and follow-up.
Core question
Will people complete the pathway?
ScreenSmart Communities™ inspires action.
ScreenAccess™ enables access.
ScreenConnect™ sustains the journey.
CCPE implementation pathway
Understand → Connect → Navigate → Evaluate → Scale
Aligned with BloomShield’s Cancer Care Partnership Ecosystem.
- 1
Understand
Map the pathway, communities, services, barriers and points where people are lost.
- 2
Connect
Bring together patients, navigators, community organisations and healthcare providers.
- 3
Navigate
Deliver coordinated information, reminders, practical support and follow-up.
- 4
Evaluate
Measure attendance, referral completion, experience, equity and implementation outcomes.
- 5
Scale
Strengthen and extend approaches that prove feasible, acceptable and effective.
Commissioning and partnership
Commission BloomShield's flagship patient-navigation programme.
ScreenConnect™ can be commissioned or developed in partnership for local, regional, national and international cancer pathways. Scope, delivery model, governance and evaluation measures are agreed with each commissioning partner.
- NHS organisations
- Integrated care boards (ICBs)
- Cancer alliances
- Local authorities
- Hospitals
- Primary care networks (PCNs)
- Universities
- Charities
- International partners
- Global health funders
Programme development
Built carefully, tested collaboratively.
ScreenConnect™ is intended to complement established services. Delivery models, communication channels, evaluation measures and governance will be agreed with partners and communities.
Clinical responsibility: Diagnosis, treatment, urgent care and clinical judgement remain the responsibility of appropriately qualified professionals and recognised health services.
BloomShield Programme Portfolio · Volume 3
ScreenConnect™ Programme Overview
A concise introduction to the programme's purpose, model, implementation approach and intended outcomes.
Download Programme OverviewPDF · 7 pages · 22.03 MB · opens in a new tab
Connecting the pathway
No one should be lost between screening and treatment.
Work with BloomShield to explore a human, inclusive and evidence-informed approach to patient navigation and care coordination.
Discuss a ScreenConnect™ Partnership